Yes, to extend your membership freeze, we require 7 days’ notice, and a £35 monthly freeze fee applies.

Freezes are applied on a monthly basis (e.g., 6 June to 6 July) and must last at least 3 weeks. You can unfreeze early, but members are allowed a maximum of two freeze requests per year, each lasting up to 3 months.

If your membership is active on the 1st of the month, you’ll be charged the full membership fee, which covers the active days before and after the freeze. If frozen on the 1st, no membership fees will be charged, but the £35 freeze fee will apply monthly.

We occasionally offer complimentary guest passes, and we’ll notify you when they’re added to your account. These are typically provided during times when the club can accommodate extra guests, ensuring a luxury experience for all members.

Guest passes can also be purchased from Concierge or using your available credit. Members can buy guest passes at any time, but your guest must be accompanied by you during their visit.

You can transfer your membership to another Third Space club, though a transfer fee may apply, and your monthly rate will be adjusted to match the new club’s fees. Please note that transfers cannot be requested within your first month of membership.

For transfers to our flagship Mayfair club, you’ll need to pay the difference between your original club’s joining fee and Mayfair’s current fee. Some clubs may have waiting lists, and we’ll provide the earliest available start date upon request.

Transfers to other clubs are usually processed within two working days. Requests made after the 25th of the month will take effect on the 1st of the following month.

Upgrading your membership gives you additional access, and you can submit a request to do so. However, we recommend contacting your club first to confirm upgrade options are available. Once submitted, our team typically processes upgrades within two business days.

If your upgrade changes your fees, we’ll confirm the new rate and any pro-rata adjustments in your confirmation email. Some clubs may have waiting lists, and we’ll provide the earliest available upgrade date upon request. For all other clubs, upgrades are usually processed within two working days. Requests made after the 25th of the month will take effect on the 1st of the following month.

If you lose or misplace your membership card, please inform the concierge team at your home club as soon as possible, and they’ll arrange a replacement.

Alternatively, you can request a digital card to be emailed to you, which can be added to your Apple or Google Wallet. You can request this during your next visit to the concierge.

Please note, there may be a fee for physical replacement cards. You may have either a physical or digital card, not both.

To avoid receiving a no-show notification, please cancel your booking at least 3 hours before the class via the app or by calling your home club for assistance.

To freeze your membership, we require 7 days’ notice, and a £35 monthly freeze fee will apply.

Freezes are processed on a monthly basis (e.g., from 6 June to 6 July) and must last a minimum of 3 weeks. You can unfreeze early, and members are allowed up to 2 freeze requests, with each lasting a maximum of 3 months.

If your membership is active on the 1st of the month, you’ll be charged the full monthly fee, which covers the active days before and after the freeze. If your membership is frozen on the 1st, no fees will be charged for that month, but you will incur a £35 fee for each subsequent month your membership remains frozen.

To cancel your membership, please submit a cancellation form in person at the concierge, through the member portal, via the app, or by emailing the Central Membership team.

We require one full calendar month’s notice. If you want your membership to end on the last day of the month, ensure your request is made on or before the 1st of that month.

Please note that verbal requests cannot be accepted; all cancellations must be submitted in writing.