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As we expand, we are looking for an innovative, driven and entrepreneurial CRM Executive to help us bring our digital ambitions to life.

About the role:

Reporting into the Digital marketing Manager, the successful candidate will take up the CRM Executive position, owning all direct to member communications and campaigns (eCRM, app push messages, text campaigns). The successful candidate will be critical in the business’ growth strategy.

Responsibilities will include but are not limited to:

– Own the member journey end-to-end from a communications strategy and execution point of view:
– Looking at automated and tactical messaging throughout the prospect and member lifecycle showcasing key benefits and club features to ensure they get the most from their membership.
– Identify and create member segments (eg. new joiner, high risk, engaged, un-engaged etc)
– Map current user journey and build clear communication plans for identified segments to support business objectives (acquisition, retention and secondary revenue)
– Along with data analyst, own segmentation and personalisation, proposing segments utilising member data to deliver more relevant campaigns
– Own reporting on the success of these campaigns/strategies
– Work closely with brand, digital, events, business and sales teams to ensure a cohesive marketing communication plan
– Work with design agency and Assistant Brand Manager to create impactful marketing communications that you are proud of
– Along with the Digital Marketing Manager, lead the review and procurement of necessary tools to enhance Third Space CRM capability (CRM tools, analytics tools)
– Work with Data & Insights Analyst to deliver valuable insight, understanding how our members engage with our marketing activity and in turn our services. Use this data to constantly review and improve campaign performance and build CRM plans and strategies

Your personality and the ‘how’ you work is as important to us at Third Space as your skills.

The successful candidate will be:

– Entrepreneurial in their approach, with a track record of identifying, proposing and delivering new marketing initiatives
– Self-motivating, once given direction and an objective works decisively, using their initiative to deliver fantastic work
– Analytical mind and strategic and creative thinker
– Has a desire to learn new skills, independently and with support from the business. An ‘expert in training’ with desire to be the best in their field
– Supportive of other team members providing ideas and direction to other team members when required
– Comfortable working outside of their remit to support the business when needed (eg events)
– Thrives working in a small dynamic team, taking part in team activities and contributing positively to team dynamic

Skills and Experience:

– Marketing professional with 3-5 Years CRM experience working within an established brand or agency
– Ideal candidate will have experience working in the travel, retail or health and fitness sectors
– Experience of working with data in a CRM environment (e.g. working with customer data, personalisation and complex databases) to deliver measurable business impact.
– Experience working with CRM tools (no specific tool preferred), building rules based campaigns and automated journeys
– Analytically competent with experience in statistics and analysis
– Confident copywriter with excellent written English
– Basic HTML experience preferred
– Basic SQL experience preferred
– Strong understanding of data privacy and GD

You’ll find out more about this role and how to apply here

Third Space hosts six of London’s luxury health clubs across inspiring Central London locations. All clubs are individual in style and bound by a common philosophy; to provide outstanding fitness spaces that our members feel are their own. We are committed to ensuring outstanding quality and excellence in every area of our offering and making continuous improvements to our member experience; this is where we need you, a passionate, dedicated and professional individual with an interest in health and fitness with your own flair of originality.

With the opening of brand new, extraordinary clubs in inspiring locations across London, alongside the development and launch of brand new, market leading products and services, this is the time to come on board the Marketing team at a company that genuinely strives to be the Best in Class. We’re looking for a Data & Insight Analyst who will help us answer questions to drive our growth and enhance the experience we provide for our members.

In this brand new role, you’ll be working alongside the Systems & Data Manager and the Marketing team in analysing different data sets to help enable critical decisions to be made in order to help us build campaigns with impact and relevance.

Responsibilities will include but are not limited to:

• Analysing a wide range of data sets to help inform business, marketing, member and brand strategies
• Work across all elements of the business to analyse how they are performing and present back areas for improvement
• Build reports and visualise data so teams have real time insights into performance
• Work with the marketing team and CRM manager to deliver valuable insight, understand how our members engage with our marketing activity and the effectiveness of our campaigns
• Use this data to constantly review and improve campaign performance and aid in building CRM plans and strategies
• Work with CRM manager to identify and build member segments to enable more personalised marketing campaigns
• Problem solve. We are faced with interesting challenges and opportunities as we grow. The candidate will be responsible for delivering analysis that breaks these challenges down and shines a light on opportunities
• Help define our future database structure, analytics team and approach to insight and analytics at Third Space
• Review what in-house analytics tools we are using and make recommendations to enhance the offering we have.

About you

Your personality and the ‘how’ you work is as important to us at Third Space as your skills. You’ll need to be comfortable using a wide range of analytical tools as well as have an analytical mind and be a strategic and creative thinker. You’ll be able to demonstrate how you communicate key findings and insight to senior stakeholders and peers both conversationally and in formal presentation style and you’ll be self-motivated, working decisively and using your initiative to produce fantastic work. You’ll approach everything entrepreneurially and have a track record of identifying, proposing and delivering new analytics initiatives. Not only that, you’ll be curious and have a desire to learn new skills, be an expert in your field and provide training to colleagues when needed.

In addition, the ideal candidate could have:

• Around 2-3 Years analytics and insights experience working for an established brand or agency
• Proficient SQL
• Experience of DAX and M Query
• Confident in query writing with basic understanding of modelling
• Experience of “storytelling” in a corporate context, and crafting clear, compelling messaging
• Experience of working with Microsoft Power Bi or other similar data analysis/visualisation tool
• Experience of Power Apps
• Experience of Microsoft Flow
• Familiarity with CRM tools (no specific tool preferred)

Click here to find out more including how to apply

Our Membership Sales Consultants are the best in the industry, with a real drive and passion for fitness and a determination to ensure that our new and prospective members are set up for success from the moment they first interact with us.  It’s not about closing the deal by any means necessary here, it’s about genuinely getting to know people and truly understanding their goals and motivation for joining a club like ours. You’ll feel that we’re making a difference to the their fitness journey and naturally showcase our full-service offering such as our wide range of signature Group Exercise classes and our best in class Personal Trainers, as well as demonstrate how our Spa, Medical and Natural Fitness Food products can enhance their overall experience.

You’ll be working as part of our in-club team, they’re a collaborative, inclusive team of people who support each other, deliver a first-class service to our members whilst having fun doing so. If you have the right attitude and you’re able to treat all of our members as unique individuals, this could be the perfect match for you!

A normal day would include activities such as booking tours and appointments with prospective members and tailoring your approach to their individual needs, talking to them openly about our membership options and additional products. You’ll also spend time building relationships inside and outside of the club in order to generate prospective members in order to achieve your monthly sales targets and always demonstrating outside service.

About You

Whilst we’d love to meet with candidates who can demonstrate their experience of working in a target driven environment, we’re also keen to meet with those who have a genuine passion for fitness, are highly self-motivated, proactive and tenacious individuals. You’ll be an exceptional communicator, a team-player and demonstrate a strong drive to achieving and exceeding goals.

More specifically:

• You’re able to manage your time effectively and you’re exceptionally well organised, always maintaining a meticulous attention to detail.
• You’re pragmatic, solutions focused and take a hands-on approach to understanding our business and people.
• You are approachable and have a friendly manner which allows you to build credible relationships with new and existing members in order to obtain the necessary information from them when needed and manage their expectations realistically.
• You’re curious and have a willingness to learn.
• You’re self-driven, self-motivated and comfortable working in an ambiguous environment.
• You’re interested in a career in Sales, Fitness or Health Club management.

In amongst the madness of working in a busy Sales team, you will be entitled to a market-leading salary and bonus package, and you and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs. We will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do. Additionally, you’ll be rewarded with numerous team away days throughout the year as well as ongoing, holistic training and development.

If you’re interested in joining a luxury, entrepreneurial and people-centric business and keen to a high performing Sales team, this could be the opportunity for you.

We are currently recruiting for Membership Consultant’s at our City club. In addition to that, we’re also keen to meet people who are interested in career in Sales at Third Space. To apply, please click here.

GROUP EXERCISE MANAGER – CANARY WHARF

We are currently looking to appoint a Group Exercise Manager at our Canary Wharf club. To find out more please click here.

INSTRUCTOR RECRUITMENT

Can you want to bring your passion, relentless energy and enthusiasm with you and become an Instructor at one of the most ambitious, luxurious and exclusive Health Clubs in London?

We’ll expect you to bring strong personality and showmanship to every single one of your classes and in return we will support your well-being and professional development. We provide best in class learning and training opportunities within a vibrant, collaborative and expert team.

We truly believe that we our making a difference to the lives of our members and we place them at the absolute heart of what we do to deliver that.

If you are currently teaching classes elsewhere or if you are considering a change of career, we could offer a compelling package for you and your circumstances.

Our Concierge team members are the first and last point of contact for a member upon entering the Club and so they play a crucial role in demonstrating the exceptional standards and values which we live and breathe at Third Space. The team ensures exceptional customer experience is always delivered and that every visit exceeds our member’s expectations. Our Concierge teams interact with everybody and are able to quickly grasp our members’ expectations and needs. They are relationship builders, confident communicators and members and guests naturally warm to them.

If you’re a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service then we are looking for you.

Click here to view our current Member Concierge opportunities

Our tranquil spa in Canary Wharf offers a full range of beauty treatments, therapies and sports rehabilitation, creating a haven for our members to unwind and re-energise.

At the moment, we don’t have any vacancies in our Spa team, however to register your interest please send an email to recruitment@thirdspace.london

Our world-class Personal Trainers are a team of dedicated, passionate Health & Fitness experts who enable our members to move better, feel better and perform better. We only recruit the best – our recruitment process is rigorous and from day one, all PT’s join the Third Space Academy – a unique 3 year training programme to develop you beyond what you thought possible.

In addition to our world class education, Third Space PT’s have access to market leading pay and benefits and progress through a structured tier system before qualifying to become an Elite PT.

Our PT’s stay with us because they love to work here, being continuously assessed to ensure their skills remain the best in the industry.

At the moment, we don’t have any vacancies in our Fitness teams, however to register your interest please send an email to recruitment@thirdspace.london

We have built an extensive and thorough recruitment process in order to assess and select the highest calibre PT’s and people who demonstrate the key knowledge, skills and behaviours we look for.

1. You will start by completing an application form, which will be reviewed by a recruitment panel on a monthly basis.
   • Please note that due to the high volume of PT applications we receive, you may not hear back from us if your application is unsuccessful.
2. If successful you will be invited to attend a full day assessment day where you will undergo a practical assessment, a 1 hour 121 interview as well as various assessments to help us ascertain your commercial acumen and relationship skills – we’ll also throw in lunch and spend time getting to know you and telling you more about our fantastic business.
3. You will receive feedback following the assessment centre – if successful, you will be invited to meet with the Fitness Manager and General Manager in the most suitable club for a further discussion and to be talked through our employment model.

Search current vacancies and locations

Designed for our younger members in Islington. A purpose-built family space, totally separate from the adult club, featuring a creche, athletic rig, sports hall, dedicated pool, lessons and activities.

At the moment, we don’t have any vacancies in our Family Activities team, however to register your interest please send an email to recruitment@thirdspace.london