Third Space

Ready to join us?

In our glorious, maddening city, your workout can be the difference between a good day and bad. Third Space are London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.

 

Our people are the creators that bring the spaces to life. A team of motivators, inventors, and coaches. Supported and coached, we are always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfill their lives and they rely on us… and we wouldn’t have it any other way.

 

We work, train and succeed together.

This is Third Space.

This is Our Space.

 

Ready to join it…?

 

 

Situated in the heart of Canary Wharf, tucked away from the hustle and bustle, you will find The Pearson Room, a casual, yet sophisticated restaurant and cocktail experience serving 150-200 covers an eclectic and seasonal menu using fresh and wholesome ingredients. Having a strong reputation built over the previous 8 years and a prime location overlooking Canada Square, this is a great opportunity for an established General Manager to evolve the current proposition, establish their own team and be accountable for restaurant operations, with the wider support of the Third Space Group team including Marketing, HR and Natural Fitness Food (Our established nutrition business).

Your mission will be to inspire and motivate your team to deliver a world class experience whilst proactively driving forward the overall performance of The Pearson Room, maximising revenue opportunities, controlling costs and providing a safe and healthy environment. You’ll be the expert in your field and you will represent the business as part of the senior management team and contribute to driving group initiatives forward. You’ll develop The Pearson Room brand and drive awareness in the local and wider market to build brand knowledge.

Responsibilities:

  • Fully accountable for the operations and finances in TPR, with overall responsibility for maximising revenue opportunities, controlling costs, managing the team, providing a safe and healthy environment and operating effectively within budget and meeting business KPIs.
  • Establish restaurant business plan, budgets, menus etc and ensures all actions are in place for effective implementation. Reviews evolution as required to ensure the business remains competitive within the market place.
  • Work with marketing to develop TPR brand and actively promote the restaurant services in the public relations/marketing arena. Takes ultimate accountability for attraction of customers utilising contacts with Third Space membership, local businesses and community and all other perceived opportunities.
  • Working with the Head Chef evolve the menu at regular intervals with seasonal produce change, whilst keeping aligned with brand values.
  • Lead and manage the TPR team to provide exceptional customer service at every contact, ensuring best in class customer experience.
  • Recruit, develop and retain the best talent in the industry, ensuring any Employee Relations concerns are dealt with in a timely manner.
  • Effectively manage team performance, setting targets, giving feedback, developing and supporting team members to ensure the Third Space values, operating procedures and ways of working are embedded.
  • Communicate effectively and provide continuous feedback through team meetings, one to ones and on the spot coaching, seek feedback to ensure style is adapted where required to suit all.  
  • Understand the bigger picture and relevant commercial requirements and contribute to group initiatives when requested.
  • Maintain professional and technical knowledge by tracking emerging trends within the restaurant industry; for example, reviewing professional publications, maintain and broadening personal networks, benchmarking best in class practices and competitors.
  • Ensure all company policies and procedures, including health and safety, are maintained to an excellent level at all times.

Experience & Skills Required:

  • Previous experience of operating as a General Manager within a restaurant environment operating up to 200+ covers across a flexible working pattern.
  • Experience of managing and motivating a large team (c. 30+) to provide outstanding customer service
  • Previous budgetary management of at least £1M plus turnover achieving all of the industry wide COS metrics across wet and dry goods.
  • Experience of overall responsibility for kitchen, bar and services teams as well as events and marketing.
  • A natural leader who strives for best in class
  • Customer centric approach
  • Strong commercial skills and financial acumen
  • Positive and pragmatic approach with a can-do attitude
  • Problem solving with ability to prioritise and multi task
  • Hands on Manager with strong attention to detail
  • Strong team leader with a desire to attract, develop and retain the best
  • Able to work flexibly (unsociable hours and weekends). The Pearson Room previously traded Monday-Friday although this could be reviewed to adapt to changing market trends.

We have a generous reward package available for the successful candidate, including an extremely competitive salary, a generous holiday allowance, discretionary annual bonus, pension and 2 x complimentary memberships to all Third Space Clubs. If you are an experienced General Manager, looking to work on our exciting relaunch, then please click apply now and we will be in touch soon.

If you’re interested in applying for this role, please click here

We’re currently looking for an Operations Manager to join our business as an integral part of the team at our club in Marylebone. This is a crucial and high profile role for our business. You’ll partner with the General Manager, and be responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment. You’ll oversee our extraordinary Member Concierge, highly skilled Facilities Engineers and busy Housekeeping teams to ensure outstanding service is consistently provided to all of our new and existing members, guests and that the member concierge strategy is fully implemented and adhered to.

The Operations Manager will support the General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.

• You will also lead and manage the Member Concierge Manager and oversee the Member Concierge team ensuring all team members are fully trained in and consistently demonstrate the expectations of the Member Concierge strategy.
• You’ll contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and GM, where necessary.
• As Operations Manager, you’ll also ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.

In order to be considered for this role, we’ll expect you to demonstrate strong leadership skills, including managing and developing a team, as well as how you ensure a great member experience and proactively deal with member feedback and complaints. You’ll be able to demonstrate a full understanding of managing the club as a Duty Manager or above.

Apply Now

Our Membership Sales Consultants are the best in the industry, with a real drive and passion for fitness and a determination to ensure that our new and prospective members are set up for success from the moment they first interact with us.  It’s not about closing the deal by any means necessary here, it’s about genuinely getting to know people and truly understanding their goals and motivation for joining a club like ours. You’ll feel that we’re making a difference to the their fitness journey and naturally showcase our full-service offering such as our wide range of signature Group Exercise classes and our best in class Personal Trainers, as well as demonstrate how our Spa, Medical and Natural Fitness Food products can enhance their overall experience.

You’ll be working as part of our in-club team, they’re a collaborative, inclusive team of people who support each other, deliver a first-class service to our members whilst having fun doing so. If you have the right attitude and you’re able to treat all of our members as unique individuals, this could be the perfect match for you!

A normal day would include activities such as booking tours and appointments with prospective members and tailoring your approach to their individual needs, talking to them openly about our membership options and additional products. You’ll also spend time building relationships inside and outside of the club in order to generate prospective members in order to achieve your monthly sales targets and always demonstrating outside service.

About You

Whilst we’d love to meet with candidates who can demonstrate their experience of working in a target driven environment, we’re also keen to meet with those who have a genuine passion for fitness, are highly self-motivated, proactive and tenacious individuals. You’ll be an exceptional communicator, a team-player and demonstrate a strong drive to achieving and exceeding goals.

More specifically:

  • You’re able to manage your time effectively and you’re exceptionally well organised, always maintaining a meticulous attention to detail.
  • You’re pragmatic, solutions focused and take a hands-on approach to understanding our business and people.
  • You are approachable and have a friendly manner which allows you to build credible relationships with new and existing members in order to obtain the necessary information from them when needed and manage their expectations realistically.
  • You’re curious and have a willingness to learn.
  • You’re self-driven, self-motivated and comfortable working in an ambiguous environment.
  • You’re interested in a career in Sales, Fitness or Health Club management.

In amongst the madness of working in a busy Sales team, you will be entitled to a market-leading salary and bonus package, and you and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs. We will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do. Additionally, you’ll be rewarded with numerous team away days throughout the year as well as ongoing, holistic training and development.

If you’re interested in joining a luxury, entrepreneurial and people-centric business and keen to a high performing Sales team, this could be the opportunity for you.

We are currently recruiting for Membership Consultant’s at our Canary Wharf, Islington and Mayfair Clubs. In addition to that, we’re also keen to meet people who are interested in career in Sales at Third Space. To apply, please click here.

EMPLOYED & SELF-EMPLOYED INSTRUCTOR RECRUITMENT

Can you want to bring your passion, relentless energy and enthusiasm with you and become an Instructor at one of the most ambitious, luxurious and exclusive Health Clubs in London?

We’ll expect you to bring strong personality and showmanship to every single one of your classes and in return we will support your well-being and professional development. We provide best in class learning and training opportunities within a vibrant, collaborative and expert team.

We truly believe that we our making a difference to the lives of our members and we place them at the absolute heart of what we do to deliver that.

If you are currently teaching classes elsewhere or if you are considering a change of career, we could offer a compelling package for you and your circumstances.

Our Concierge team members are the first and last point of contact for a member upon entering the Club and so they play a crucial role in demonstrating the exceptional standards and values which we live and breathe at Third Space. The team ensures exceptional customer experience is always delivered and that every visit exceeds our member’s expectations. Our Concierge teams interact with everybody and are able to quickly grasp our members’ expectations and needs. They are relationship builders, confident communicators and members and guests naturally warm to them.

If you’re a passionate, enthusiastic and charismatic individual able to deliver premium 5 star service then we are looking for you.

Click here to view our current Member Concierge opportunities

Our tranquil spa in Canary Wharf offers a full range of beauty treatments, therapies and sports rehabilitation, creating a haven for our members to unwind and re-energise.

Click here to view our Spa vacancies

Our world-class Personal Trainers are a team of dedicated, passionate Health & Fitness experts who enable our members to move better, feel better and perform better. We only recruit the best – our recruitment process is rigorous and from day one, all PT’s join the Third Space Academy – a unique 3 year training programme to develop you beyond what you thought possible.

In addition to our world class education, Third Space PT’s have access to market leading pay and benefits and progress through a structured tier system before qualifying to become an Elite PT.

Our PT’s stay with us because they love to work here, being continuously assessed to ensure their skills remain the best in the industry.

We are now actively recruiting exceptional Personal Trainers to come and join us. Click here to apply! 

We have built an extensive and thorough recruitment process in order to assess and select the highest calibre PT’s and people who demonstrate the key knowledge, skills and behaviours we look for.

  1. You will start by completing an application form, which will be reviewed by a recruitment panel on a monthly basis.
    • Please note that due to the high volume of PT applications we receive, you may not hear back from us if your application is unsuccessful.
  2. If successful you will be invited to attend a full day assessment day where you will undergo a practical assessment, a 1 hour 121 interview as well as various assessments to help us ascertain your commercial acumen and relationship skills – we’ll also throw in lunch and spend time getting to know you and telling you more about our fantastic business.
  3. You will receive feedback following the assessment centre – if successful, you will be invited to meet with the Fitness Manager and General Manager in the most suitable club for a further discussion and to be talked through our employment model.

 

FACILITIES & MAINTENANCE

Our Facilities team are responsible for the efficient and effective delivery of support services throughout our existing and future clubs. Encompassing multiple disciplines to ensure functionality, comfort and safety, the facilities team play a crucial role in ensuring all equipment, plant, materials, fixtures, fittings and finishes, are maintained to the highest standards at all times.

Search current vacancies and locations

HOUSEKEEPING

Our Housekeepers are the best in the world! They are responsible for the outstanding quality of cleanliness in all areas of our clubs, as well as engaging and interacting with all of our members. They have a keen eye for detail and work productively as team and are regularly complimented by our members and guests. We have a compelling package available for experienced cleaners and housekeepers so click here if you are interested in finding out more.

Designed for our younger members in Islington. A purpose-built family space, totally separate from the adult club, featuring a creche, athletic rig, sports hall, dedicated pool, lessons and activities.

 

If you’re interested in joining the Family Activities team, you’ll find all of our current opportunities here

 

Third Space Islington is committed to safeguarding and promoting the welfare of children and expects all team members to share this commitment. As such, all successful applicants will be required to undergo a DBS check appropriate to their role before commencing employment.

We are always on the hunt for exceptional talent. If you are passionate about health and fitness and can exceed our members expectations of excellent customer service then we want to hear from you. We may not have the perfect role right now, but would be happy to contact you should one become available. You can upload your CV and let us know a few more details about what you’re looking for by clicking here.