Membership Terms & Conditions
Effective from 1st July 2026
THIRD SPACE TERMS & CONDITIONS OF USE
1. INTRODUCTION AND DEFINITIONS
1.1 These terms and conditions govern membership, use of our Clubs, our website, and attendance at classes and our events. They outline our responsibilities to Club Users and Club User’s responsibilities to Third Space. They exist for the benefit of everyone using our Clubs, facilities, the app and membership benefits, and they will be enforced.
1.2 Members must accept these Rules to use our Clubs, the Third Space app, attend our events, and access membership benefits. Other Club Users must accept these Rules to use our Clubs. By completing a membership application or a Guest registration form, Club Users are deemed to agree to these Rules. All Club Users should read these Rules.
1.3 These Rules may be amended by the Company from time to time to comply with applicable laws and regulations, or for any other reason the Company considers appropriate. Members will receive reasonable prior notice of any changes. The most up‑to‑date version will always be available on our website. Continued use of the Clubs constitutes acceptance of the terms as published.
1.4 No Club User or Team Member will be judged on the basis of their race, gender, relationship status, age, disability, religion or belief, colour, national origin or sexual orientation.
1.5 Set out below are the key terms used throughout these Rules:
“Business Day” means any day except Saturdays, Sundays, a bank holiday, Good Friday or Christmas Day on which banks are open for business in England and Wales;
“Company” means Third Space Holdings Limited, a private limited company registered at Companies House in England and Wales with company number 05538574 and with VAT registration number 234951695 on behalf of its subsidiary companies trading as Third Space which provide the Clubs and their facilities;
“Club” means Third Space and each club the Company operates from time to time;
“Club User” means any Member or Guest or other person using a Club, including those attending our Clubs for medical appointments;
“Executive Locker” means a private locker service which includes use of our “Wash, Dry, Fold” services;
“Etiquette” means the rules and standards of behaviour governing use of our Club and facilities, as advertised in-Club and communicated to Club Users time to time, including by email and on our website;
“Guest” means any person over the age of 18 years old who is not a Member but attends a Club with a Member or attends an Event;
“Locker Services” means any Subscription for use of private locker and associated services, including an Executive Locker;
“Member” means any person over the age of 18 who is a paying member of the Club;
“Membership Add Ons” means additional Subscriptions available to members for purchase as detailed on our website from time to time, including Locker Services;
“Month” means one whole calendar month, commencing on the first day of that month and ending on the final day of that month;
“Notice” means written notice given by a Member to the Company via the Third Space app or by emailing contact@thirdspace.london but does not include written notice by post;
“Recovery Membership” means any Subscription for the use of our recovery services detailed on our website;
“Rules” mean these terms and conditions;
“Start Date” means the first date on which a Member will have access to one of our Clubs, as confirmed by email;
“Subscription” means any of our services paid for on a monthly rolling basis and identified as a “Subscription” in these terms and conditions;
“Team Member” means any employee of the Company, or any contractor engaged or retained by the Company to provide services on its behalf; and
“Wet Areas” means any swimming pool, sauna, steam room, cold plunge, hydrotherapy pool any similar facilities included in adjacent area, including pool loungers.
2. SUBSCRIPTIONS: MEMBERSHIP AND MEMBERSHIP ADD ONS
2.1 Subscription(s) will renew automatically on the first day of each month as set out in the Subscription key information shared with Members before signing up. Members will continue to be charged monthly unless Subscriptions are cancelled in accordance with the cancellation rights described in these Rules.
2.2 Members wishing to end their Subscription(s) to prevent automatic renewal each month, can give Notice to end a subscription in accordance with these Rules.
2.3 Joining
2.3.1. The Company may offer monthly and fixed term membership options to Members:
2.3.1.1 monthly memberships begin on the Start Date and continue until cancelled in accordance with the Rules (a “Monthly Membership” and each Member with a Monthly Membership, a “Monthly Member”). Monthly Membership fees are payable monthly in advance at the rate notified to Members from time to time, by Direct Debit from a UK bank account on the first Business Day of each Month. A Monthly Membership is a subscription offering; and
2.3.1.2 fixed term memberships require full upfront payment for a three, six or twelve month term and end automatically at the end of that term (a “Fixed Term Membership” and each Member with a Fixed Term Membership, a “Fixed Term Member”). Renewal of a Fixed Term Membership is the Member’s responsibility.
2.3.2 Membership fees may be reviewed periodically. Members will be notified by email at least one Month before changes take effect and may cancel in accordance with these Rules.
2.3.3 A non‑refundable joining fee is payable when joining or rejoining, except as set out in these Rules.
2.3.4 There are three categories of membership. Access to Clubs is determined by category of membership and may be subject to waiting lists:
Single: one Club only (“Single Club”)
Group: all Clubs other than Group Plus Clubs as identified on our website (“Group”)
Group plus: all Clubs (“Group Plus”)
2.3.5 Any Member wishing to transfer their Single Club membership to another Club, or wishing to upgrade to Group or Group Plus should contact contact@thirdspace.london or request an upgrade via the Third Space app. Members should note that upgrades to membership and Single Club membership transfers are subject to waiting lists. A non-refundable transfer fee will be payable when upgrading membership to Group or Group Plus Membership, which will be the difference between the joining fee paid by the Member on joining and the joining fee payable at the time of upgrading membership.
2.4.1 Personal training sessions must booked in accordance with these Rules and paid for in advance. Members may not bring external personal trainers into the Club as a Guest or have live personal training via a mobile phone.
2.4.2 Personal training can be purchased:
2.4.2.1 as a pack of 3, 10 or 20 sessions at the rate specified from time to time (“PT Pack Sessions”);
2.4.2.2 in monthly packs of 4, 8 or 12 sessions payable monthly in advance at the rate notified to Members from time to time, by Direct Debit from a UK bank account, debited on the first Business Day of each Month (“PT by Direct Debit”). PT by Direct Debit is a subscription offering. PT by Direct Debit is not available to Temporary Members; and
2.4.2.3 as additional ad hoc personal training sessions at the rate specified from time to time PROVIDED THAT additional sessions are available to be purchased by Members with PT by Direct Debit only (“Top Up PT”).
2.4.3 PT Pack Sessions and Top Up PT must be used by expiry date specified on each pack when purchased. Personal training sessions via PT by Direct Debit must be used within the Month in which they were purchased and prior to any Membership freeze beginning.
2.4.4 Personal training sessions require a minimum of 24 hours’ notice to cancel. If a Member does not attend a session, cancels on less than 24 hours’ notice or is more than 20 minutes late to a session, the Company will treat the session as used.
2.4.5 In the event that the Company needs to cancel a personal training session on less than 24 hours’ notice, or if a personal trainer is more than 10 minutes late to a booked personal training session, a replacement session will be credited to the Member’s account.
2.4.6 Personal training sessions cannot be transferred to other Members
2.5 Membership Add-ons
2.5.1 Membership Add Ons may be purchased by Members at the monthly rate specified from time to time. All Membership Add On Fees are payable monthly in advance, by Direct Debit from a UK bank account, debited on the first Business Day of each Month. All Membership Add Ons are Subscriptions.
2.5.2 Any Member who expresses an interest in purchasing a Membership Add On will be provided with details of what the Membership Add On includes in writing ahead of purchase.
2.5.3 Membership Add Ons are for personal use only and may not be shared with another Club User.
2.6 Freezing Subscriptions
2.6.1 All Subscriptions, other than Locker Services, may be frozen in one‑month blocks, for a minimum of one month and a maximum of six months per calendar year. Fixed Term Members with a three or a six month membership cannot freeze their membership.
2.6.2 A Member must have completed one full Month of active membership, PT by Direct Debit or a Membership Add On before requesting a freeze.
2.6.3 A non-refundable freeze fee applies for Monthly Membership and Recovery Membership freezes (the “Freeze Fee”), paid by Direct Debit. The first Freeze Fee is taken on the first day of the Month after the Freeze Request is made and then on the first Business Day of each Month. For Fixed Term Memberships (12 months only), the Freeze Fee is paid in advance by card, and the membership term is extended by the number of frozen months.
2.6.4 To freeze a Subscription (other than Locker Services), Members must give at least 7 days’ prior written Notice (a “Freeze Request”). Where a Freeze Request is received more than 7 days before the end of a Month, the freeze will take effect from the first day of the following Month. Where a Freeze Request is received less than 7 days before the end of a Month, the request will be treated as having been received on the first day of the following Month, and the freeze will take effect from the first day of the Month after that.
2.6.5 Freeze Requests cannot be made retrospectively. Freeze periods can be extended on a monthly basis by giving Notice at least 7 days before the Subscription restarts.
2.6.6 Subscription payments will automatically restart on the first day of the Month following the end of the freeze period, without prior notice.
2.6.7 Locker Services cannot be frozen, but Members who have purchased an Executive Locker may request a reduced rate for a private locker with no access to Executive Locker benefits (a “Reduced Locker Service”). Members must give at least 7 days prior written Notice for a Reduced Locker Service. Where notice is received more than 7 days before the end of a Month, the Reduced Locker Service will take effect from the first day of the following Month. Where a notice is received less than 7 days before the end of a Month, the request will be treated as having been received on the first day of the following Month, and the Reduced Locker Service will take effect from the first day of the Month after that.
2.7 Non-payment
2.7.1 If any monthly fees for Subscriptions or additional charges are not paid when they fall due (“Overdue Amounts”), the Company may refuse Club access until all outstanding amounts are paid.
2.7.2 If Overdue Amounts remain unpaid for one Month, the Company may issue a final demand and/or cancel membership at the end of that Month.
2.7.3 If Overdue Amounts are not paid within 10 days of the final demand, the Company may take steps to recover the debt, including using a debt collection agency and charging associated fees.
2.8 Cancellation
2.8.1 All Subscriptions are non-transferable on a temporary or permanent basis without the prior consent of the Company.
2.8.2 Members who have purchased a Fixed Term Membership or a Subscription (“Cancellable Service(s)”), have 14 days to cancel the Cancellable Services purchased and receive a refund, subject to certain deductions outlined in these Rules. The 14 day right to cancel runs for 14 days from the day after signing up for the Cancellable Service or, if later, the Start Date (“14 Day Right To Cancel”). Cancellable Services may also be cancelled at any time prior to Start Date, and a refund issued, subject to certain deductions outlined in these Rules.
2.8.3 Any Cancellable Services already used during the 14 Days Right To Cancel must be paid for. The Company will calculate the value of the Cancellable Services received during the 14 Day Right to Cancel or prior to the Start Date, and deduct that amount from a refund. For example, if a Members cancels their membership, they may receive a pro-rata refund based on the number of days they have already used the Club. If all purchased personal training sessions have been used within the 14 Day Right to Cancel, no refund will be given.
2.8.4 Any refund due will be paid within 14 days of notice of cancellation of the Cancellable Service. Refunds will be issued to the method of payment used. There is no fee for the refund.
2.8.5 Notice must be given to exercise a 14 Day Right To Cancel or to cancel a Member’s Cancellable Services prior to the Start Date. Access to the Cancellable Service will end the day the Company receives notice to cancel.
2.8.6 If multiple Cancellable Services are purchased alongside membership and one is cancelled (other than Monthly Membership), membership and any other remaining services will continue.
2.8.7 Unless the 14 Day Right to Cancel applies, the Start Date has not occurred or Monthly Membership is frozen, Members may request to cancel membership and/or any Membership Add On any time after one month of membership. A minimum of one full calendar month’s Notice is required, and cancellation takes effect at the end of the following month (the “Cancellation Date”). Notice given during a month is treated as received on the first day of the next month. For example, notice given on 15 April results in cancellation on 31 May.
2.8.8 If you give notice to cancel while your Monthly Membership is frozen, your membership will terminate at the end of the freeze period plus one further full billing Month of memberships fees being paid. For example, if you are on freeze until 1 June, notice given on 15 April results in cancellation on 30 June.
2.8.9 Cancelling a Direct Debit does not constitute notice and will be treated as nonpayment, triggering the debt recovery process.
2.8.10 If a Fixed Term Membership is cancelled early, the Member will receive a pro‑rata refund for the period after the Cancellation Date, excluding any discounts originally applied.
2.8.11 Member benefits active on the Cancellation Date will be removed and cannot be used after that date.
2.9 Cancellation by the Company
2.9.1 Where an incident or issue arises (including a complaint, dispute, claim or a breach of these Rules or failure to behave in accordance with Club Etiquette), the Company may temporarily suspend a Member’s access to our Clubs if we reasonably believe that a Member’s continued access could affect the safety of Club Users or Team Members, the operation of our Clubs or our ability to investigate the matter appropriately (a “Suspension”). A Suspension will not be imposed solely because a Member has raised a complaint or exercised their consumer rights, will be kept under review and last no longer than reasonably necessary.
2.9.2 The Company may take legal action against any Club User for any breach of these Rules.
2.9.3 Suspensions or cancellations by the Company take effect immediately. Suspended and cancelled Members will receive a pro‑rata refund for the period of suspension or, if cancelled, the remainder of the Month, minus any reasonable deductions for damage or loss caused. Refunds shall be made to the original payment method.
2.9.4 Members will be notified by email of the reason for a Suspension, and the Company will complete an investigation into the relevant incident as soon as possible.
2.9.5 Within 7 days of the Suspension, the Member will be invited to provide a statement by phone or by email.
2.9.6 The Company will notify the Member of the outcome of the investigation in writing and may take any action it considers appropriate as soon as possible.
2.9.7 Any Member whose membership is cancelled by the Company cannot rejoin.
2.10 Club credit
2.10.1 Any credit added to a Member’s account (“Club Credit”) can be used in Club for one-off in Club purchases. Club Credit cannot be used for direct debit subscription or towards the cost of medical treatment at Third Space.
2.10.2 Purchases made with Club Credit are non – refundable.
2.10.3 Club Credit expires one year after being added to the Member’s account or, if earlier, on the Cancellation Date. Club Credit is non transferrable and cannot be exchanged for cash.
2.10.4 Members may receive Club Credit for referring a new Member who provides their name at the point of joining, unless the new Member joins with any other offer, is re-joining the club within 2 years of leaving or has previously been in contact with the Club. If two Members join on the same day no referral Club Credit will be given.
3. USING OUR CLUBS
3.1 Access
3.1.1 The Start Date and, for Group and Group Plus Membership, the date on which a Member will get full access to each Club will be confirmed to by email at the time of joining.
3.1.2 Members must have their photo taken and photo identification verified on or before their first Club visit. Member’s photos will be stored on our membership system, and photo identification may be requested on entry to any Club.
3.2 Operating hours
3.2.1 Club opening hours are set by the Company and may change without notice.
3.2.2 The Company may refuse entry to any Member or Guest at its discretion. Where entry is refused the Company will provide reasons.
3.2.3 Club Users must leave the fitness area and Wet Areas 20 minutes before closing if they wish to shower.
3.2.4 The Company may close all or part of a Club without notice for repairs or refurbishment, events or on certain holidays. The Company will use reasonable efforts to notify Members of planned closures and expected reopening dates.
3.3 Visiting our Clubs
3.3.1 Club Users must abide by the Company’s Etiquette at all times. This can be found on our website and on signage throughout Clubs.
3.3.2 No person under the age of 18 may use the Club, including concierge spaces.
3.3.3 Club property, including towels and toiletries, may only be used within the Club. Removing any items, including decanting toiletries, may result in membership cancellation.
3.3.4 Club Users must always maintain respectful and appropriate boundaries with Team Members, including in Clubs, nearby areas, at Events, and through all forms of communication, including social media.
3.4 Guests
3.4.1 Subject to the restrictions set out in the Rules, Members may bring Guests to any Club they can access by paying the applicable guest fee. Club Credit may be applied towards a guest fee.
3.4.2 Guest passes are valid until the date specified on issues or, if earlier, the Cancellation Date.
3.4.3 Each Club may restrict when guest passes can be used. Restrictions can be confirmed at the Concierge and Members are advised to check before visiting with a Guest.
3.4.4. All Club Users must register with Concierge by presenting valid photo ID and confirming that they accept the Rules. Guests must remain accompanied by a Member at all times outside changing areas.
3.4.5 Guests may use the Club a maximum of 5 times in any 12 Month period, after which they must become Members to continue attending.
3.4.6 Members may bring a maximum of 3 Guests per visit.
3.5 Health and safety
3.5.1 General
3.5.1 .1 No animals are permitted anywhere in Clubs or at our Events, including concierge areas, except trained assistance dogs.
3.5.1.2 Club Users must follow all Club signage, including Etiquette, health and safety and equipment use instructions.
3.5.2 Fire safety
3.5.2.1 Team Members are not required to search the Club for remaining users during an evacuation.
3.5.2.2 Lifts will not operate during an evacuation. Any Club User who requires assistance leaving a Club, should discuss this with the General Manager.
3.5.3 Fitness to train
3.5.3.1 Club Users are responsible for ensuring they are fit to take part in any activity within the Club. Except as stated in these Rules, all activities and treatments are undertaken at their own risk.
3.5.3.2 By attending our Clubs and our Events, Club Users confirm they are in good health, able to exercise, and aware of no medical reason that would make exercise unsafe. Ill, injured or pregnant Club Users should consult a doctor before exercising.
3.5.3.3 Club facilities must not be used by anyone with an infectious disease or with open cuts or abrasions that could pose a risk to the health, safety, or comfort of other Club Users or Team Members.
3.5.3.4 Club Users should monitor their own physical condition. If they experience any unusual symptoms, they should stop immediately.
3.5.3.5 Club Users who need additional support to use the facilities should speak with a Team Member so the Company can consider reasonable adjustments.
3.6 Group exercise classes
3.6.1 Booking
3.6.1.1 Only Members may book to attend classes. Classes can be booked via the Third Space app up to 48 hours in advance. Class bookings made by a Member may be used only by that Member. Guests may not be booked into classes, but may attend classes if there are spaces.
3.6.1.2 Where a class is fully booked, Members may add themselves to a waiting list. Wait listed Members may be allocated to a class at any time prior to its start. Any spaces will be given out to Members in order of arrival at the studio.
3.6.1.3 A Member may only book one class at any one time, and a maximum of three classes in any one day. Members will not be able to book overlapping classes. No Member will be moved from a waiting list to a class if they already have another class booked (or overlapping) at that time.
3.6.2 Attendance
3.6.2.1 Members should arrive at classes at least five minutes before the start of time of any class. If a Member does not arrive at the class prior to the start time, our instructors may refuse entry and/or their place may be given to another Club User.
3.6.2.2 The Company operate an overbooking system on some of our classes. Places in classes subject to an overbooking are allocated in order of arrival to those booked into a class. Members may be refused entry if a class is full, even where a Member is booked in. If a Member is unable to attend an overbooked class due to the overbooking, they should speak to concierge team.
3.6.2.3 Mobile phones should not be used in classes
3.6.2.4 Club Users should notify instructors of any pregnancy, injury or other medical condition that may impact on their ability to participate in any class prior to the start of a class.
3.6.2.5 Pregnant Members should not attend hot classes (including those taking place in our hot studios).
3.6.2.6 Instructors will refuse entry to anyone who arrives after the start time and can ask a Member to leave a class if they feel the safety or enjoyment of any Club User is in jeopardy or if the Member’s behaviour threatens the safety of an instructor.
3.6.3 Class cancellation, No Show and strikes
3.6.3.1 Members may cancel a class up to three hours before the start time via the Third Space app. Cancellation by a Member less than three hours before the start time or not attending a booked class, including where the Member has been added to that class from a waiting list, will result in a strike being applied to a Member’s account (“Strike”).
3.6.3.2 Any Member with three Strikes in any one Month will have their class booking rights automatically suspended for one week and will be notified of this by email. Strikes are not reviewed or removed.
3.6.3.3 In the event of abuse of the booking system, the Company may restrict or fully suspend Member’s ability to book classes.
3.7 Changing and clothing
3.7.1 Members must wear appropriate clothing and footwear at all times in Clubs. This includes closed toed shoes and a top in all fitness areas, and swimwear in all Wet Areas.
3.7.2 Changing facilities are provided for all Club Users. Changing facilities are the only place in Club where individuals should get changed. Fitness spaces, including the gym floor and studios, should never be used for changing.
3.7.3 Club Users must wear grip socks in all Reformer Pilates and Tower Pilates classes. Attending a Reformer Pilates or Tower Pilates class without grip socks may result in that person’s place being given to another Club User.
3.8 Wet areas
3.8.1 Shaving, exfoliating, and the use of oils and conditions within any Wet Areas is not permitted.
3.8.2 No food should be consumed in the Wet Areas at any time. Water may be brought into these areas provided it is in a closed container.
3.8.3 Club Users should not use the sauna, steam room, cold plunge or hydrotherapy pool if they are pregnant, have high or low blood pressure, heart conditions or other cardiovascular conditions, circulatory problems, respiratory problems or suffer from seizures or epilepsy.
3.8.4 If any Team Member believes a Club User is unfit to use the Wet Area at any time, they may ask that Club User to leave the Wet Area. Any decision to this effect will be final.
3.8.5 The use of all electronic devices is strictly prohibited in the sauna, steam room, cold plunge and hydrotherapy pools.
3.8.6 The Company can use the Wet Areas in each Club at certain times for group exercise classes and personal training sessions and shall notify members of the same wherever possible.
3.9 Lockers and personal property
3.9.1 Personal belongings brought to Club are brought at the Club User’s own risk. These Rules set out the limit of our liability to Club Users. Valuable items bought into Clubs, including watches and mobile phones, should be kept on a Club User’s person at all times or placed in one of the valuables lockers located by the Concierge desk in each Club.
3.9.2 Bags must be kept in lockers and should not be taken into fitness spaces, including the gym floor and studios. Club Users may not bring any items into any Club which cannot be stored in a locker. This includes bicycles and large luggage.
3.9.3 Lockers in changing rooms will automatically open after four hours and drop and go lockers after two hours.
3.9.4 Members must ensure that the contents of their lockers are removed at the end of their visit. Any items left may be removed by the Company. Only Members using Locker Services may leave items overnight. The club may open lockers without the Member’s permission or the Member being present.
3.9.5 E-bikes, e-scooters and associated lithium batteries are not permitted anywhere in Clubs and should be stored outside of our Clubs (including lithium batteries removed from e-bikes and e-scooters).
3.10 Lost property
3.10.1 Dry items cleared from lockers or left on the premises will be held for 14 days and then disposed of.
3.10.2 Wet items and any sealed, labelled liquids, gels, creams or pastes or similar items found in Club will be held for 48 hours before being disposed of. All other liquids, gels, creams or pastes or similar items will be disposed of immediately.
3.10.3 Lost property found by a Club User should be handed in to the Concierge team.
3.11 Events
3.11.1 The Company may host classes and events from time to time (an “Event”). By attending any Event, Club Users confirm they acknowledge these Rules continue to apply, understand the Event may involve strenuous physical activity, are in good physical condition and do not suffer from any known condition which would prevent or limit their participation in the Event and are participating in the Event at their own risk save as set out in these Rules.
3.11.2 The Company may refuse entry to an Event or ask an individual to leave an Event if their conduct is considered detrimental to any person or the Company. If a Club User’s behaviour is reasonably likely to harm the interests of those present or if a serious breach of these Rules is committed during an Event. The Company may take such further action as it thinks fit.
3.11.3 The Company may take video and/or photographs at any Event. Any Club User who does not wish to be included should speak to a Team Member.
4. LIABILITY
4.1 The Company is not responsible for any loss (including loss of personal items), damage, or injury arising from the use of our facilities or services described in these Rules. This does not exclude or limit in any way our liability to Club Users where it would be unlawful to do so. We do not limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, fraud or fraudulent misrepresentation and breach of a Club User’s legal right for services to be supplied with reasonable skill and care.
4.2 The Company will be responsible for any losses a Club User suffers as a result of a breach of this contract by the Company unless that loss is unexpected, meaning that it was not obvious that it would happen and nothing a Club User has said to the Company before accepting these Rules means the Company should have expected it, caused by a delaying event outside our control (provided the Company has taken the steps set out in paragraph 4.4) or would have been avoided by a Club User taking reasonable action.
4.3 Accidents and injuries in Club or at an Event must be reported to a Team Member as soon as possible. Accidents and injuries will be logged and investigated by the Company. The Company is not required to share details of investigations with Club Users.
4.4 The Company will not be liable for any failure of delay in performing our obligations under the Rules which arise as a result of a Club User’s failure or delay to perform any of their obligations under the Rules, anything a Club User does (or fails to do), which is illegal or causes the Company harm, a Club Users failure to follow an instruction from a Team Member, any event beyond the Company’s reasonable control or the Company and/or any Team Member complying with a Club User’s requests.
5. DATA COLLECTION AND PROTECTION
5.1 Data privacy and security are important to us. Please refer to our Privacy Notice which explains how the Company collects, stores and handles personal data.
5.2 For the safety and security of all Club Users and Team Members, CCTV is installed in public areas throughout Clubs, other than in changing rooms. Underwater CCTV cameras are used for the safety of Club Users in our swimming pools.
5.3 In the event of any unlawful activity within the Club, CCTV footage (including audio recordings where available) may be reviewed for possible legal action and may be relied on as evidence in Court.
5.4 The Company retains CCTV footage for approximately 14 days for the purposes of security, after which it is automatically wiped from our system.
6. COMPLAINTS AND CONTACT
6.1 The Company has a legal duty to Club Users to provide services with reasonable care and skill. Nothing in the Rules affects that duty.
6.2 If a Club Users experience issues with our services they should raise any complaint with the duty manager of any of our Clubs at the time of the incident, who will be able to provide further assistance and support.
6.3 Members may receive an invitation to complete the NPS Survey in relation to the Club experience via email from contact@thirdspace.london. Feedback received via the NPS Survey is used to elevate our membership experience but is not anonymous. Our Team Members may also reach out to Members to discuss feedback and improvements on their experience.
6.4 Any notice served on the Company must be written in English and sent by email to contact@thirdspace.london. If a Club User need to provide evidence of certain things, this can be provided as attachments to an email. The Company will endeavour to respond to emails within two Business Days of receipt.
6.5 From time to time, the Company will communicate with Members about their membership and the Club. The Company will communicate with members via electronic and/or SMS message and the Third Space App. Members should ensure that complete, correct and up to date records of mobile phone numbers and email addresses are held by the Company.
6.6 If the Company needs to give notice to a Club User, it will be effective if sent to the email address the Company has on records for that Club User as at the date on which notice is served.
6.7 Company communications with Club Users via electronic and/or by SMS shall be subject to the terms set out in our Privacy Notice.
7. THIRD PARTY BENEFITS
7.1 From time to time the Company may offer Members access to discounts, promotion or services provided by third parties who are not owned or operated by the Company (“Third Party Benefits”).
7.2 By utilising Third Party Benefits, Members agree and acknowledge that the use of those Third Party Benefits is subject to any terms and conditions, private policies and other requirements imposed by that third party from time to time (“Third Party Terms and Conditions”). The Third Party Terms and Conditions may include additional eligibility and availability criteria set by the third party which shall apply to the Member.
7.3 Third Party Terms and Conditions may change at any time at the sole discretion of the third party provider. The Company may not be notified of such changes. Members are responsible for reviewing the Third Party Terms and Conditions before utilising any Third Party Benefit.
7.4 The Company shall not be liable for the content, quality, performance availability or any other aspect of any Third Party Benefits.
7.5 The Company may discontinue, suspend or otherwise modify any Third Party Benefit at any time without notice to Members
8. GENERAL
8.1 This contract is between the Club User and the Company. Nobody else can enforce it and the Company does not need to ask anybody else to approve ending or changing it. The Company may transfer its rights and obligations under these Rules to another organisation at any time without notice, provided such transfer does not create any disadvantage.
8.2 These Rules are governed by English law and subject to the jurisdiction of the Courts of England and Wales.
8.3 If a court invalidates some of these Rules, the rest of it will still apply. If a court or other authority decides that some of these Rules are unlawful, the rest will continue to apply.
8.4 Club Users may not be immediately contacted if the Company becomes aware of a breach these Rules, but no delay in enforcing these Rules shall prevent the Company doing so at a later date.
Version 1.0 Updated as of 1 July 2026