1. INTRODUCTION AND DEFINITIONS In these Rules “the Company” means Third Space Health Clubs limited (trading as Third Space) which provides the Club and its facilities for the benefit of the Members; “the Club” means “Third Space”; “Member” means a Club Member; “Directors” mean the Directors of the Company; “Rules” mean the terms and conditions of membership set out below; “Application Form” means the Application Form completed by the Member to join the Club; “the Managing Director” means the Managing Director appointed by the Company to control the day to day running of the Club. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be posted on our website and club notice boards. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
2. MEMBERSHIP AND FEE Members must be at least 18 years of age. Members shall pay when applicable a non-refundable joining fee at the time of joining at the rate specified. Membership payments shall be payable monthly in advance, although Members may prepay all of their membership subscriptions for the following 12 months in a lump sum payment. If so, the Member will be liable to pay the lump sum specified on the date indicated on the Membership Application Form. The monthly subscription runs from the 1st of each month. For monthly instalments Members shall pay the monthly membership subscription as set out on the current rate card. Payment of such instalments can only be made by Direct Debit from a UK bank account with a recurring transaction agreement. Monthly instalments and additional charges are payable between the 3rd -6th of each calendar month depending on club or, if this falls on a weekend/public holiday, on the next working day. Members must give notice to the Club of any change of postal or email address. Failing such notice, all communications shall be presumed to have been received within 5 days of the postmarked date. All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes by post giving one full calendar months’ notice. The Company reserves the right to refuse an application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary. Couples membership, where applicable, shall be available to couples residing at the same address. Reasonable evidence of joint residence may be required. If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the club may pursue any rights it may have to recover the unpaid amount. The Club reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed and the prevailing admin fee may be charged.
3. MEMBERSHIP CARDS Membership cards will be issued to all Members and must be used to activate the entrance gates at the Main Reception desk upon entering the Club. The card is Non-transferable and must not be lent or used by another person other than the Members themselves. If any person other than Members uses a membership card, that Member’s membership may be terminated and no refunds of the joining fee or subscription will be given plus a fee levied. The Club reserves the right to charge a fee for the replacement of lost membership cards. The Company reserves the right to retain any membership card if there has been a defaulted payment by the Member concerned.
4. GUESTS Members may bring guests to the Club on payment of the prevailing guest fee or through use of a valid guest credit. All guests must be accompanied by an existing member. All guests are required to register at the Main Reception desk and complete an exercise waiver. A guest may use the Club a maximum of five times in a consecutive twelve-month period. After five such visits as a guest, they must become a Member in order to continue using the Club. Members may bring a maximum of three guests per visit, unless arrangements have been made in advance . All guests must be a minimum of 18 years of age. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.
5. USE OF FACILITIES AND SERVICES. Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to execute repairs, alterations, accommodate external events, re-decorations or otherwise, or to facilitate Club programmes and on certain holidays. Only members of staff or a nominated 3rd party may provide personal training services within the Club. Members are requested to arrive for appointments and studio classes in good time. An instructor may refuse entry, or may ask any Member to leave a class if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. Where a class is run on the Club token system, entry into that class will not be available if a token has not been collected from Main Reception and handed to the instructor or the class is full. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Member’s own risk. Whilst every effort has been made to ensure the accuracy of the class programme, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended during public holidays. Members may not use the studios unsupervised outside the class timetable. Use of fitness areas and other Club facilities is at the Member’s or guest’s own risk and under their own medical advice. Proper attire, as determined by the Company, must be worn in the Club. Members are requested to wear at all times appropriate clean footwear in the fitness areas and non-marking soled footwear on the exercise studios and court floors. Appropriate attire must be worn in the restaurant and/or members relaxation area. Footwear must be worn at all times. Members are requested to shower before entering the sauna, steam room, and/or swimming pool. Shaving or exfoliating within the sauna or steam room is not allowed. Pets are not allowed in the Club. Smoking is not permitted anywhere in the Club. Only food purchased from the club should be consumed within the club. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk. Mobile phones are allowed in the clubs but should be placed on silent whilst in the gym and changing rooms. Members cannot take photos or videos of other members in the club and considerate of other members when using the mobile phone. In the interest of safety, no glass container may be taken into any fitness areas, pool or changing areas. Be considerate of others; loud or abusive language will not be tolerated. Club property, including towels, toiletries, etc., is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action. Member appointments for medical centre, personal training and spa that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment. Members are required to leave workout areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced in the storage areas/racks provided and equipment must be wiped down after use. Any unused Personal Training sessions or club credit, cannot be refunded.
6. LOCKERS Lockers may be available for use by Members and their guests whilst they are on the Club’s premises, subject to availability. Members must ensure that the contents of the daily lockers are removed at the end of their visit. Only Members who have paid to hire a permanent locker may have personal items left in their lockers overnight. Permanent lockers remain the property of the club and under no circumstances can be shared with another member. The club reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the fitness areas. The Company reserves the right to remove the contents from any locker, which has not been emptied after the visit, apart from lockers which have been hired on a permanent basis. Property cleared from lockers, or left on the premises, shall be donated to charity after 1 month.
7. LIABILITY Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Duty Manager immediately following the accident or injury.
8. MEMBER’S HEALTH AND SAFETY WARRANTY Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise and notify a member of the fitness team immediately in order that Member/guest notes and their programme can be updated or medical clearance obtained. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational.
9. DATA PROTECTION – Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.
10. CANCELLATION AND FREEZE OF MEMBERSHIP Monthly membership cancellations must be received by the 1st of each & every month, however cannot be submitted in the same month as joining. A full calendar month’s payment is required which means a minimum of one month and a maximum of 2 months final payment will be necessary depending on the date the cancellation form is received. For example, if a cancellation form is received on the 1st May, only May will be due, however if received on 2nd May both May and June will be due. Requests for cancellation must be made on a cancellation form available at concierge or can be emailed to you. You will receive an email confirmation within 2 working days – until you receive this email the cancellation will not be valid. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing. Memberships can only be cancelled if subscription collection is active. Monthly fees and/or prepaid fees are not refundable. Ex-members wishing to re-join the club will be asked to pay a joining fee plus any unpaid balance from the previous membership. Please do not send a cancellation form by post. Members wishing to transfer to a club that is currently in pre-sale can only do so once the club is open. They cannot join during pre-sale whilst already a member. Founder members wishing to cancel their membership before their new club opens, can do so with a full refund, less the amount of any credit redeemed and/or any guest passes used (charged at £25 each) this may mean no refund is payable.
Request for freezing shall be at the sole discretion of the Club. There is a monthly fee to freeze. We require 7 days’ notice in writing to freeze a membership and the minimum time for freezing is one month. Members cannot apply to cancel while their membership is frozen. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee. The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.
11. CCTV Closed circuit cameras operate throughout the Club except in the changing areas. Any unlawful activity within the Club may be reviewed for possible legal action.
12. STANDARD COMPLAINTS PROCEDURE Members and guests are encouraged to make any comment or complaint via the feedback forms located at reception and on our website. Please ensure that all contact details are detailed on the form in order that a member of the management team can contact you accordingly to discuss. Should a member or guest wish to discuss any issue in person they can also request to speak to the manager on duty who can be contacted through the main reception. Members and guests may also contact the General Manager. It is our aim that we respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed at the club’s morning team meeting every weekday and tracked until resolved.
13. GENERAL The Company may assign the benefit of the Membership Agreement to a third party at any time without notice to the Member. A person who is not party to the Membership Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Membership Agreement. The Company may communicate with the Members via electronic mail (“email”) and/or by SMS. By providing an email address or mobile telephone number to the Company, the Member consents to receiving email and/or SMS communications from the Company, including notices pursuant to these terms and conditions. The Member also accepts that email and/or SMS may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email and/or SMS. The Company may communicate with the Members via a newsletter, notice boards and through content on the Club’s website. By being a Member, the Member consents to receiving written, email and SMS communications from the Company. The Member also accepts that the newsletter and website may not be a secure and confidential means of communication and will contain photographs of Club events and functions. The Company will not be liable for any loss or damage suffered as a result of communication in the newsletter or on the website. Members are required to leave the fitness floors 20 minutes before closing times if they wish to take a shower. Members are required to vacate swimming pool/sauna and steam room areas 20 minutes before closing times to allow them to take shower.
14. CLUB CREDIT any credit added to your membership account can be redeemed at all Third Space Clubs. It cannot be exchanged wholly or in part for cash. The clubs reserve the right to amend/withdraw the validity of credit without prior notification. Credit is valid at the following places; beauty treatments and products at both our spas, The Pearson Room restaurant in Canary Wharf, Natural Fitness Food, Personal Training sessions, Soho Pilates sessions, and apparel. You may also purchase guest passes with your credit. Credit cannot be used for the following; physiotherapy and osteopathy at Canary Wharf or against membership subscription. Credit is non-transferable. Member credit added from 1 July 2018 will be valid for 1 year, credit added prior to this date is valid for 6 months. Please mention credit at time of booking a service. Referral credit: you will receive club credit for every new member you refer, however credit is not available in the following circumstances; in conjunction with any other offer, for ex-members re-joining the club within 2 years of leaving, new joiners who were previously in communication with the club, members joining together cannot refer each other, couples paying only one joining fee cannot refer each other. Memberships must be active for credit to be redeemed. Please note: Credit can take up to two weeks to be added to a members account. Any unused Personal Training sessions or club credit cannot be refunded once you leave the club.
15. COMPLIMENTARY GROUP UPGRADE JUNE 2016. Members who received a complimentary group upgrade will lose their group status if they cancel their membership and subsequently re-join any Third Space Club. Likewise, members wishing to transfer to another Third Space club will also lose their complimentary upgrade. Memberships can be frozen, please contact your home club for more information. Group membership will include new clubs coming on line. Weekend members will be able to use other clubs during the weekend membership opening hours; Friday from 2pm until Sunday closing, plus Bank Holidays.
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