Exercise class booking rules

Members are able to book classes 48 hrs in advance, in clubs where the booking system is applicable i.e: Tower Bridge, Soho and Marylebone.

Members can still cancel up until 4 hours before the start of the class. Later notification will be classified as a no-show.

When a class is full, members will be able to book onto a class waiting list.

Members will still be offered places on waiting list up to 60 minutes before the start time of the class. They will be sent an email and a text to say they have been moved into the class but can cancel if they choose.*

Members who do not show up to a class will receive a notification email explaining the potential impact on other members.

Four no-shows within a calendar month will result in booking rights being automatically suspended for the duration of one week. This notification will take the form of an email.

*Members who move from the waiting list into a class will not generate a no-show or late cancellation.

PT cancellation

Please kindly cancel any PT booking 24 hrs before your session if you cannot attend. Unfortunately no refund or exchange can be offered on Personal Training sessions cancelled without 24hr notice.

Please be aware that all Personal Training sessions are non-transferable and will expire exactly one year from the date of purchase.

Pilates cancellation

Please kindly cancel any Pilates bookings 24 hrs before your session if you cannot attend. Unfortunately no refund or exchange can be offered on Pilates sessions cancelled without 24hr notice.

Spa cancellation

Please kindly cancel any spa treatment bookings 24 hrs before your session if you cannot attend. Unfortunately no refund or exchange can be offered on treatments cancelled without 24hr notice .

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