Booking rules

Exercise class booking rules

Our class booking system is available at all our clubs other than at Canary Wharf and you are able to make a booking from 48 hrs before.

If you change your mind, cancellation is available up until 4 hours before the start of the class. Later notification will be classified as a no-show.

When a class is full, you will be able to book onto a waiting list.

If a place becomes available, you will be sent an email to say you have been moved into the class but can cancel if you choose.

(If you move from the waiting list into a class you will not generate a no-show or late cancellation)

If you fail to show for four classes within a calendar month, your booking rights will be automatically suspended for the duration of one week. This notification will take the form of an email.

This policy maximises the potential number of class slots available to members.

PT cancellation

Please kindly cancel any PT booking 24 hrs before your session if you cannot attend unfortunately no refund or exchange can be offered on Personal Training sessions cancelled without 24hr notice.

Please be aware that all Personal Training sessions are non-transferable and will expire exactly one year from the date of purchase.

Spa cancellation

Please kindly cancel any spa treatment bookings 24 hrs before your session if you cannot attend. Unfortunately, no refund or exchange can be offered on treatments cancelled without 24hr notice.