Exercise class booking rules

Members are able to book classes 48 hrs before each class in clubs where the booking system is applicable i.e: Tower Bridge, Soho and Marylebone.

Members are asked to cancel a class booking if they cannot attend 24 hrs before. Members can still cancel classes up until 60 minutes before the start of the class

When a class is full, members will be able to book onto a class waiting list

Members will still be offered places on waiting list up to 60 minutes before the start time of the class. They will be sent an email and a text to say they have been moved into the class but can cancel if they choose.

Members who do not show up to a class will be reminded to kindly cancel their booking via email

Continuous no shows will result in booking rights being suspended at the discretion of the General Manager

PT cancellation

Please kindly cancel any PT booking 24 hrs before your session if you cannot attend unfortunately no refund or exchange can be offered on Personal Training sessions cancelled without 24hr notice.

Please be aware that all Personal Training sessions are non-transferable and will expire exactly one year from the date of purchase.

Spa cancellation

Please kindly cancel any spa treatment bookings 24 hrs before your session if you cannot attend. Unfortunately no refund or exchange can be offered on treatments cancelled without 24hr notice .

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