Booking rules

GYM VISIT AND Exercise class booking rules

Class and gym visits at our clubs can be made through the Third Space app. Please ensure you always bring your card to check in, as this will confirm your arrival for the class/gym visit.

Members are only permitted to book on to three activities in any one day.

Only one activity can be booked at the same chronological time, this includes overlapping classes/gym visits and applies to waiting list spots as well as bookings.

Bookings open 48hrs before the start time of the gym visit or class.

We encourage you to arrive at your class 5 minutes before the start to get set up.

If you do not arrive at the studio before the class start time, your place may be given away to those on the waiting list.

When a class is full, you will be able to book onto a waiting list. The top two spots from any waiting list will be let into the club for a gym visit, if you are unable to get into the class.

Spaces in class will be given out to waiting list members in order of place on the list. You will be able to see your current place on the list in the APP.

Due to popularity, for some classes we operate an overbooking policy to ensure we maximise all spots for everyone’s enjoyment. We do this by tracking historic no-show trends.

If you change your mind, cancellation is available up until 4 hours before the start of the class or gym visit. Late cancellation will be classified as a no-show.

If a place becomes available, you will be sent an email or push message on your phone, to say you have been moved into the class but can cancel if you choose.

If you move from the waiting list into a class you will not generate a no-show or late cancellation

If you fail to show for three bookings within a calendar month, your booking rights will be automatically suspended for the duration of two weeks. This notification will take the form of an email.

This policy maximises the potential number of slots available to members.

We ask that all members wipe down their equipment in class before and after use, in-line with our updated cleaning protocols.

PT Bookings

Payment Terms

Expiry Dates

DD Cancellation Terms

Session Attendance Terms

Refunds

Spa cancellation

Please kindly cancel any spa treatment bookings 24 hrs before your session if you cannot attend. Unfortunately, no refund or exchange can be offered on treatments cancelled without 24hr notice.

Little Space Swimming Terms

Course details

Payment Terms

Direct Debit Terms

E.g. submit cancellation on 31st May, June (notice) direct debit may be more or less than usual to take into account sessions run up until the end of June.

Session Attendance Terms

Health

Swim Lesson Rules

We are very pleased to have a dedicated swimming pool for our junior members, a place for them to learn to swim and love exercise and fun in the water.

To ensure that your children are safe at all times we have outlined below the areas where we need to have parent/carer help and support during swimming lessons and also your much loved free time in the swimming pool.

We have tried to cover the key areas where it is important to have understanding and cooperation from you, as follows: