Will I be charged while the club is closed?
Your membership is now frozen whilst the club is closed. Any pre-paid subscriptions will be used towards future payments. No further action required from you.
Do I need to freeze my membership?
There is no need to request a freeze, you will not be charged whilst we are closed, and please do not cancel your Direct Debit. We will email you once we have a re-open date.
My membership is paid annually
Annual memberships will be extended for the period the club is closed.
Will unused PT sessions be rolled over?
Yes your account will be updated and all unused session extended.
Will club credit and guest passes been extended?
Yes any loyalty vouchers on your account will be extended accordingly.
If you have an urgent membership query, please email firstname.lastname@example.org allowing 48 hours for a response.
General Usage & Booking FAQs
When will the clubs reopen?
All Third Space clubs are open.
Are classes still running?
Group exercise classes are temporarily suspended in line with government guidelines. To ensure you can keep training, all of our studio spaces are still open with all the weights and equipment available for you to carry out your own workout. You can book your personal workout space in our studios in exactly the same way you have been booking your class.
Is Little Space open?
Little Space will re-open on Wednesday 2nd December.
App & Digital FAQs
Question about using the Third Space app or accessing virtual classes?
View our full FAQ section for the app here
Personal Training FAQs
Who books my PT session?
The PT’s are solely responsible for their diary and will book all sessions for you. Once booked they will be shown on the app so you can confirm the booking is secure. Please arrive 10 minutes before your session to allow for temperature checks and check in at concierge.
Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.
Our Spa is open.
Email email@example.com to book an appointment.