Will I be charged while the club is closed?
Your membership will be frozen whilst the club is closed. Any pre-paid subscriptions will be used towards future payments.
When is my next payment due?
If we successfully collected your November payment, this will be used for your December subscription. If your November payment was not taken, your next payment will be at the start of December, unless you have told us otherwise.
Do I need to freeze my membership?
There is no need to request a freeze, you will not be charged whilst we are closed, and please do not cancel your Direct Debit. We will be in regular contact with you whilst we are closed, including full digital support. We will inform you once we have a re-opening date. If your membership is due to unfreeze whilst we are closed, your freeze will be extended, and will re activate once we open.
My membership is paid annually
Annual memberships will be extended for the period the club is closed.
Will unused PT sessions be rolled over?
Yes your account will be updated and all unused session extended.
Will club credit and guest passes been extended?
Yes any loyalty vouchers on your account will be extended accordingly.
Can I gain access to my private locker?
Whilst the clubs are closed, our team will not on site, so we can’t allow access at this moment.
For any other membership query, please email firstname.lastname@example.org allowing 48 hours for a response.
General Usage & Booking FAQs
When will the clubs reopen?
All Third Space clubs will re-open on Wednesday 2nd December.
Is Little Space open?
Little Space will re-open on Wednesday 2nd December.
App & Digital FAQs
Question about using the Third Space app or accessing virtual classes?
View our full FAQ section for the app here
Personal Training FAQs
Who books my PT session?
The PT’s are solely responsible for their diary and will book all sessions for you. Once booked they will be shown on the app so you can confirm the booking is secure. Please arrive 10 minutes before your session to allow for temperature checks and check in at concierge.
Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.
The Spa will re-open on Wednesday 2nd December.
Email email@example.com to book an appointment.