App, Digital & Booking FAQs
Question about using the Third Space app or accessing virtual classes?
View our full FAQ section for the app here
Personal Training FAQs
How do I purchase PT credits?
You can now purchase credits in just 3 clicks in your member app. From your app home screen, open up the side navigation bar. Click “My Packs” and then “Buy PT”. Find your desired pack and click “Buy”.
Who books my PT session?
The PT’s are solely responsible for their diary and will book all sessions for you. Once booked they will be shown on the app so you can confirm the booking is secure. Please arrive 10 minutes before your session to allow for temperature checks and check in at concierge. Please note that from July 1st 2021 you will only be able to book a PT session if you have PT credits on your account.
Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.
When will the spa open?
Our Canary Wharf Spa is now open.
Email firstname.lastname@example.org to book an appointment.