Club Updates.

Updated: 12/07/2021

Please read the FAQ section below so you have all the latest information.

What changes are taking place on July 19th that I need to know about?
From July 19th 2021 you will no longer need to book a gym visit before attending our clubs.

Can I unfreeze my membership early, or extend a current freeze?
Yes you can, simply email our membership team.

I’m thinking of cancelling my membership
Sorry to hear this, to discuss your options, simply email our membership team.

My membership is paid annually when is my new renewal date?
Annual memberships have been extended for any period the club were closed, you will be contact one month ahead of your renewal

Can I change my annual membership to a rolling monthly?
Yes you can, simply email our membership team.

Will club credit and guest passes been extended from when the clubs were closed?
Yes any loyalty vouchers and credit on your account has been extended accordingly.

Can I update my personal details?
Yes you can do this in club with our concierge team

If you have an urgent membership query, please email contact@thirdspace.london allowing 48 hours for a response.

Question about using the Third Space app or accessing virtual classes?

View our full FAQ section for the app here

How do I purchase PT credits?
You can now purchase credits in just 3 clicks in your member app. From your app home screen, open up the side navigation bar. Click “My Packs” and then “Buy PT”. Find your desired pack and click “Buy”.

Who books my PT session?
The PT’s are solely responsible for their diary and will book all sessions for you. Once booked they will be shown on the app so you can confirm the booking is secure. Please arrive 10 minutes before your session to allow for temperature checks and check in at concierge. Please note that from July 1st 2021 you will only be able to book a PT session if you have PT credits on your account.

Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.

When will the spa open?
Our Canary Wharf Spa is now open.

Email spa.reception@thirdspace.london to book an appointment.

 

For risk assessments please enquire here.

Download to book

To access the club you must book using the Third Space app. This will allow us to manage capacity and create a safe space for you to train.