Club Updates.

Updated: 24/11/2020

Following the latest government announcement, all Third Space clubs will be open from Wednesday 2nd December.

Please read the FAQ section below so you have all the latest information.

Will I be charged while the club is closed?
Your membership will be frozen whilst the club is closed. Any pre-paid subscriptions will be used towards future payments.

When is my next payment due?
If we successfully collected your November payment, this will be used for your December subscription.  If your November payment was not taken, your next payment will be at the start of December, unless you have told us otherwise.

Do I need to freeze my membership?
There is no need to request a freeze, you will not be charged whilst we are closed, and please do not cancel your Direct Debit. We will be in regular contact with you whilst we are closed, including full digital support.  We will inform you once we have a re-opening date. If your membership is due to unfreeze whilst we are closed, your freeze will be extended, and will re activate once we open.

My membership is paid annually
Annual memberships will be extended for the period the club is closed.

Will unused PT sessions be rolled over?
Yes your account will be updated and all unused session extended.

Will club credit and guest passes been extended?
Yes any loyalty vouchers on your account will be extended accordingly.

Can I gain access to my private locker?
Whilst the clubs are closed, our team will not on site, so we can’t allow access at this moment.

For any other membership query, please email contact@thirdspace.london allowing 48 hours for a response.

When will the clubs reopen?
All Third Space clubs will re-open on Wednesday 2nd December.

Is Little Space open?
Little Space will re-open on Wednesday 2nd December.

Question about using the Third Space app or accessing virtual classes?

View our full FAQ section for the app here

Who books my PT session?
The PT’s are solely responsible for their diary and will book all sessions for you. Once booked they will be shown on the app so you can confirm the booking is secure. Please arrive 10 minutes before your session to allow for temperature checks and check in at concierge.

Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.

The Spa will re-open on Wednesday 2nd December.

Email spa.reception@thirdspace.london to book an appointment.

 

For risk assessments please enquire here.

Download to book

To access the club you must book using the Third Space app. This will allow us to manage capacity and create a safe space for you to train.