- Please maintain a responsible distance from other customers and staff members in accordance with government guidelines.
- Please do not bring any bags into the spa. You can put all personal belongings in the locker room.
- You will be asked to complete a new consultation form as per the government guidelines.
- No cash payments will be accepted in order to minimise contact and maintain safe social distancing.
- Please arrive on time or you may have your appointment time reduced or cancelled. This is to allow our team enough time to sanitise the area after your treatment.
- Please ensure you have a face mask. This is to be worn at all times.
- When you enter the spa you will be asked to wash your hands and sanitise with hand gel.
- Please do not pick up products in the spa retail area, a member of the spa team will assist you.
- All bookings to be made via phone or email.
- Once your treatment is finished, please do not wait in the spa reception area.
Third Space Spa welcomes members and non-members and our highly skilled and experienced therapists are on hand to advise you and create a personalised Spa program. If you have any treatment requests outside of the normal Spa treatment menu, please contact the Spa reception who will endeavour to accommodate your requirements.
Third Space Spa is extremely popular and we would recommend that you book your treatments in advance to avoid disappointment.
Members benefit from a discount on all treatments within the Third Space Spa.
Under-18 year olds are not permitted to receive treatments in the spa.
On arrival, chill out in our comfortable seating area or for a more tranquil experience visit our relaxation room with comfortable couches and complimentary refreshments.
We encourage guests to relax both before and after treatments.
Results are significantly enhanced when a course of treatments is taken and it is a cost effective way of booking a series of treatments or services. Our qualified team will be happy to advise you on the benefits of taking a course on a selection of our treatments.
Our courses are buy 5 get the 6th treatment free. Courses are only available on Facials, Laser treatments and massages. This excludes sunbeds.
Please note that courses are non-refundable or transferable. Courses must be used within 12 months of date of purchase.
Third Space Spa prides itself on the quality and professionalism of its team and their wealth of experience. We provide unparalleled service with attentiveness to your every need.
Clients who wish to change or cancel an appointment are kindly requested to provide 24hrs notice or full payment for the treatment will be required or charged to your member’s account.
Prepayment may in some cases be required to secure an appointment.
We ask that you always allow enough time for your appointment and arrive 15 minutes early giving you the opportunity to unwind in our relaxation area and complete a consultation form.
Please be aware some treatments may preclude you from using the steam/sauna prior or after your treatment. If you are unsure please ask at the Third Space Spa reception.
All times quoted include treatment, preparation and consultation. Please be aware that some treatments include a different length consultation/preparation time particularly on your first visit.
When requesting a specific therapist please state this at time of booking, whilst we cannot guarantee your wish where possible we will always try.
COMFORT DURING YOUR TREATMENT
Please ensure that you inform your therapist if you are too cold/hot, if your position is uncomfortable or the therapist’s pressure is not enjoyable. We will endeavour to adjust or change technique to suit you.
We will endeavour to send reminder text messages however; it is the responsibility of the member/guest to remember their appointment.
We will endeavour to accommodate late arrivals however, we cannot promise a full treatment time.
SPECIFIC INFORMATION REGARDING SPECIFIC TREATMENTS
You should not have any heat treatments directly prior or following waxing, using the sun bed/tanning capsules or any of our facial treatments. This includes sauna, steam room, swimming and excessive working out.
Please inform us at the time of booking any health concerns, pregnancy or terminal illnesses so we can advise you of the best treatment or incase we need to adapt the treatment for your needs.
Remove all deodorants, perfume and make-up when using the sunbed/tanners.
Please bring open toed shoes to wear after a pedicure.
Please wear dark, loose clothing after a spray tan treatment.
Please wear loose comfortable clothing during Shiatsu massage.
PRODUCT & TREATMENT REFUND
Third Space Spa will offer a full refund for products if faulty. Proof of purchased is required.
Third Space Spa cannot refund items if you change your mind about the purchase.
All prices and treatments are correct at the time of going to print and are subject to revision without notice.
Where applicable all treatment prices are inclusive of VAT.
All our treatments are under constant review and development and therefore may change from time to time.
All treatments courses booked and paid for are non-refundable and are valid for 1 year from date of purchase.
Courses cannot be changed for a different treatment.
Courses paid for at a selected spa must use that spa to redeem a treatment from that course.
Gift vouchers are non-refundable.