If you are feeling unwell, stay at home and follow government self isolation guidelineS
To access the club you must book using the Third Space app. This will allow us to manage capacity and create a safe space for you to train.
Please wash your hands when you arrive and regularly throughout your visiT
so you can get in the zone
Capacity restrictions at every club
Equipment has been arranged to help members and trainers to safely social distance
Classes have been adapted to reduce shared equipment and give members more personal space
Virtual and on-demand classes continue to be available through the Third Space App, to give you full flexibility in your training
the best technology
so you have a safe training environment
Thermal cameras will scan everyone’s core body temperature on entrance, reducing the risk of anyone with a fever entering the club
Pool filtration and disinfection methods which include ozone, UV-C and chlorine to ensure the highest water quality standards
Air systems integrated with bipolar ionisation technology to maximise fresh air, over and above regulation levels
In our high intensity and cycle studios, additional medical grade HEPA filtration systems to trap 99.97% of air borne particles
so you can train easy
The cleanliness of our clubs has always been our priority. We have a fully in-house expert team of housekeepers trained on the latest protocols
Double antiviral protection: a weekly coating of all high touch surfaces using 30-day antiviral products, coupled with cleaning of all areas throughout the day using antiviral cleaning agents
Sanitising and hand wipe stations in all studios and key points around the club
Signage reminding members to clean equipment before and after use
Studios cleaned between every class
THE RIGHT INFO
so you KNOW YOUR STUFF
Signage throughout the club to explain the measures we’re taking and what you can do
A revised guide on club etiquette is available with more information on
– Being aware of social distancing –
– Respecting fellow members and team members –
– Cleaning equipment after use –
– Entry process –
– Not attending the club if you feel unwell –
Will I be charged while the club is closed?
Your membership remains on a free freeze until we re-open on 25th July. You have not be charged for the period the club was closed. There is no need to contact us regarding this. Please do not cancel your direct debit.
Can I freeze my account once the club opens?
When the club opens you can extend your freeze free of charge, contact us to request a free freeze
My membership is paid annually and/or by my company?
Annual memberships will be extended for the period the club has been closed, or your company will be credited. Speak to your internal HR team regarding your personal payments. A member of the membership team will contact you shortly to discuss your options.
Will my guest passes, credit & loyalty gifts expiry date be extended?
Yes we will be extending these gifts once we open. However during the re-opening period we request you do not bring any guests so we can prioritise members.
Can I use a guest pass whilst my membership is frozen?
So we can prioritise live members, you are not able to access the club whilst your account is frozen.
Will unused PT sessions be rolled over?
Yes your account has been updated and all unused session extended.
When will the club re-open?
We will provide further communication as soon as there is an update.
How will I receive my refund for March?
When the club re-opens in July the days that the club was closed in March will be deducted from your next direct debit collection in August, or added onto your annual membership. If you do not have another collection as you are leaving the club, we will find a way to compensate you for these days and will communicate once the club re-opens.
For any membership query, email email@example.com
General Usage & Booking FAQs
When will the clubs reopen?
All clubs are now open.
You can book your gym visit 48 hours before you wish to enter the club.
I can no longer attend my booking.
All visits are subject to normal booking conditions which you can view here. If you late cancel (within 4 hours of your visit) you will receive a strike. If you receive 4 strikes in a month you will lose your booking privileges for 7 days.
Do I need to make a booking in order to visit the club or do a class?
Yes, all members will need to book in advance via the app for a gym visit or to attend a class until further notice. Please arrive 10 mins before your class, gym session or PT session start time to allow for your temperature check, your check-in and to make your way to the changing room. The booking window opens 48hrs in advance and gym sessions are available every 15 mins.
Am I able to book more than one session per day?
Yes you can make more than one booking per day.
Am I able to visit two different clubs in one day if I am a group member?
Yes, should a group member wish to attend two different clubs in one day, they can do so.
How do I book to use the pool?
To use the pool, simply make a gym visit booking on the app. Check-in, relax in the changing rooms and dive in.
How often is everything cleaned?
We have increased the amount of housekeepers in our teams to allow for continuous all day cleaning and have stringent cleaning routines throughout all our club areas paying specific attention to high touch point areas and using accredited antiviral cleaning products.
Do I need to bring towels and a water bottle?
We will be providing towels as normal. There are water fountains to fill water bottles but not drink directly from.
Are the showers open?
Yes they are open as usual, though we do ask you to arrive changed wherever possible.
Is the sauna and steam room open?
No we have decided not to open these immediately as they are smaller spaces and harder to socially distance.
Is Little Space open?
We have taken the decision not to re-open Little Space straight away. All Little Space memberships will remain on freeze without charge. We hope we will quickly be able to re-open Little Space and will be in touch with more details in the coming weeks.
App & Digital FAQs
Question about using the Third Space app or accessing virtual classes?
View our full FAQ section for the app here
Group Exercise FAQs
Do I need to book all classes on the app?
Yes you will need to book all classes through the Third Space app for all clubs including Canary Wharf. Booking opens 48hrs before the class. You can arrive 10 minutes before your class booking to allow time for temperature scanning and check in. All the usual booking and cancelling and no show rules apply – click here to read.
Can I use the gym after my class?
Yes you can but we kindly ask that you limit your total session to 90 mins so that we can control capacity in the club.
How long are the classes?
All classes are now 45mins in length to allow for an immediate post-class deep clean.
When do you clean the studios?
Studios will be cleaned immediately after every class. Studio equipment is coated with a 30 day antiviral shield protection weekly and is also deep cleaned daily. We ask you to wipe down equipment you use before and after use. Plenty of disinfectant wipes and hand sanitiser will be available in all studios.
Will instructors be observing social distancing?
We have asked our instructors not to shake hands, or offer hands-on corrections in our studios. The team will focus on staying in one place in the studio, rather than walking the entire room.
Will the classes be busy?
We have reduced the capacity of all classes by at least 50%, to ensure there is plenty of room for you to social distance during the workout. We have also spread classes throughout the day for more flexible training.
Are all classes running?
Classes that include shared equipment will not be taking place, examples of this include Afterburner, Rig Fit and Circuits. For the first few months, we also will not be running any of our gym floor classes. This includes Speed Fiends, Sweat-X and TRX.
Some class options will be moved to a studio, such as Core. Please check the Timetable on the app for the classes that are running.
Do I need to bring my own yoga mat?
No these remain in place along with yoga accessories as we will be encouraging cleaning before and after with the appropriate cleaning equipment and also deep cleaning as part of our schedule. If you would like to bring your own that is of course fine.
Will you provide combat equipment?
Please bring your own straps and gloves for our combat classes.
Will you provide shoes for Wattbike classes?
At reopening we will not be providing cycle shoes but this will remain under review.
Personal Training FAQs
Who books my PT session?
The PT’s are solely responsible for their diary and will book all sessions for you. Once booked they will be shown on the app so you can confirm the booking is secure. Please arrive 10 minutes before your session to allow for temperature checks and check in at concierge.
Is the cancelation policy still the same?
There is a strict 24 hour cancelation policy. This is especially important right now, to protect the PT’s time and ensure other members can use the time slot if available.
I don’t think I can come to the club as often, can I try online PT?
Please register your interest here and we will be in contact.
All high touch surfaces will be cleaned more often on a rota basis and as required. We have decided on using two types of virucidal that work against germs that have passed industry testing BS EN14476. (This test is a virucidal quantitative suspension test in the evaluation of virucidal activity in the medical area for chemicals, disinfectants and antiseptics)
You will need to complete and sign a new consultation form, this can be downloaded from our website – click here (once we get it this week on a PDF). Please bring this with you for your treatment to commence
You will pass through a temperature scanner at the concierge desk prior to coming into the club.
You will only be allowed to enter the spa on your treatment time. Your therapist will be waiting for you to avoid waiting in the spa. We strive to stagger arrival times. We ask you to arrive unaccompanied
On arrival, all bags, jewelry including watches, phones and coats need to be stored in the locker area. Please only bring in a method of payment. Please note we are now a cashless spa/club
The entrance to the spa will be the left side of the climbing wall as the other side will be an exit only.
All spa guests need to wear a face mask upon entering the spa and throughout the treatment. If you don’t have one, we will provide these on entry to the spa. Please apply this as you enter
As you come in, please use the sink on the left hand side to sanitise your hands with our anti-bacterial hand soap and use the hand gel provided
It’s vital you come on time as the therapists must run to the scheduled time to allow them to sanitise the room after your treatment
All therapists will be wearing full PPE throughout the treatment which is- Apron, face mask and shield and gloves. Any skin to skin contact our therapists must wear gloves throughout the treatment. This includes massage treatments
We are unable to offer any treatments on the facial area at present
We will have a reduced team to ensure the spa isn’t too crowded at our peak times.
We have removed some treatments and packages from our menu during this time. Please check the website for all treatment listings
Ventilation- Doors will be kept open around the spa (other than the treatment room you are in) This is to allow air to circulate, so please bear with us if it slightly cooler than normal
Uniforms- All staff will be required to change at work into fresh laundered uniforms to ensure no outside clothes are in contact with any stations or clients
We strongly recommend booking multiple services in one visit to limit the number of times you need to come in for a treatment
We will not be offering complimentary refreshments in the spa. Please bring your own bottle of water
All our team members have received extensive training to ensure all services are conducted in a safe and professional manner
Should you feel unwell on the day of your booking, please call to cancel your booking