Coronavirus (COVID-19) update
Firstly, I hope this finds you and your families safe and well in these challenging times.
As you know we took the swift decision to close our clubs, following Government advice on the evening of Monday 16th March, actively encouraging people to practice social distancing. This advice was particularly important in London. We made this decision with the health interests of our team, our members and the wider community at the front of our mind. This position developed on Friday 20th March with the Government ordering a whole range of retail and leisure venues to be closed, including gyms right across the country.
As a consequence, our clubs remain closed until further notice. Your memberships remain on free freeze, and there is no need to contact us for this reason.
Thank you to the many members who have been in touch to see how we are and wish us all the best. We will get through this together; your loyalty and support give us strength at this time. We are working carefully through the Government financial support and I the immediate term our priority is looking after our amazing team of people that make Third Space the special place that it is.
It’s never been more important to stay fit and healthy, and our teams are working on ways in which we can do this. We have already added more “at home” workouts as well as two guided meditations to the My Workout section on our Third Space app. We are also planning to start with some Instagram live classes – so watch out for the timetable in the next few days.
I look forward to welcoming you back into our clubs as soon as possible, as we know many of you are eager to continue training at our clubs.
Stay healthy, keep exercising and we will continue to try and provide you with some inspiration remotely.
Will I be charged while the club is closed?
You will not be charged for the period the club is closed, we will not debit any fees from your account from April, please do not cancel your direct debit. This also includes; PT by DD, Lockers & Premier Plus subscriptions.
How will I receive my refund for March?
When the club re-opens the days that the club was closed in March will be deducted from your next direct debit collection, or added onto your annual membership. If you do not have another collection as you are leaving the club, we will find a way to credit you for these days and will communicate at a later stage.
Can I freeze my account and what are the terms?
There is no need to freeze your account whilst the club is closed, we will not be taking any payments, please do not cancel your direct debit. Read our freeze policy here.
I want to cancel my membership.
Please email email@example.com
I have a GymFlex membership.
We will be crediting GymFlex for the period the club is closed once we re-open, please speak to your companies benefit provider for further information.
My membership is paid by my company, how will this affect my PAYE payments?
Your company will be credited for any unused membership. Speak to your internal benefits team regarding your personal payments.
Will my guest passes & loyalty gifts expiry date be extended?
Yes we will be extending these gifts once we open.
Will any unused PT by DD sessions for March be rolled over?
Yes your account will be updated once we open. PT pack expiry date will also be extended.
When will the club re-open?
We will provide further communication as soon as there is an update.
Last updated 30 March 2020, 18:00