Coronavirus (COVID-19) update
I hope this finds you and your families in good health during these challenging and uncertain times.
Firstly, thank you for your messages of support and appreciation. I know many of you are enjoying our digital offering with daily Instagram live classes, on-demand IGTV classes, and workouts available on our Third Space app. Personally, I am enjoying The WOD at 8am to get me off to a great start in the morning and winding down with Clare’s Yin Yoga in the evening.
If you haven’t had the chance to check out our classes, our weekly timetable is here. We also have an ever-increasing workout library on the Third Space app and will be adding more workouts and meditations to the library every few weeks.
Secondly, I wanted to let you know what has been happening behind the scenes. Although we remain closed, our club teams are busy at home, upskilling and completing education training programmes, whilst we are working on our re-opening plan in line with government guidelines. Meanwhile, our club maintenance teams have been in the clubs ensuring they look as good as new for your return.
We hope you are as excited as we are to get back to training. Our number one priority is of course to ensure the safety and comfort of our members and of our teams. More than ever before this will mean cleanliness and personal space.
We have always prioritised cleanliness in our clubs, and we will be re-doubling our efforts and increasing our resources in this area. We will be ensuring this through a combination of well resourced, trained, housekeeping teams and the very latest best practice and materials so that our clubs are cleaner than ever.
In terms of personal space, we are planning that we will reopen with limited capacity in the clubs at any one time to allow for social distancing. We will be introducing a number of measures to support this, such as a new group exercise timetable that runs throughout the day for more flexible training, alongside increased gaps in between classes to allow cleaning and a new way of accessing the clubs via the app to reduce the queuing many of us have experienced over the past month as we’ve gone about our daily lives.
At present, it isn’t clear when we will be able to reopen but we will be in touch again when we know more with further details.
We know some of you may have some questions about your membership, please see below for a full list of FAQ’s.
Thank you again for your support during this time.
Will I be charged while the club is closed?
You will not be charged for the period the club is closed, we will not debit any fees from your account from April, please do not cancel your direct debit. This also includes; PT by DD, Lockers & Premier Plus subscriptions.
How will I receive any refund I am due?
When the club re-opens the days that the club was closed in March will be deducted from your next direct debit collection, and annual membership will be extended. If you do not have another collection as you have left the club, we will discuss your options once the club re opens, this also includes pre-paid personal training.
Can I freeze my account and what are the terms?
There is no need to freeze your account whilst the club is closed, we will not be taking any payments, please do not cancel your direct debit. If you are not planning on returning as soon as the club opens, and would like to discuss a long term freeze, send a request to firstname.lastname@example.org. Read our freeze policy here.
I want to cancel my membership.
Please email email@example.com
I have a GymFlex membership.
We will be crediting all GymFlex members for the period the club is closed once we re-open, please speak to your company regarding your PAYE payments.
My membership is paid by my company, how will this affect my PAYE payments?
Your company will be credited for any unused membership. Speak to your internal benefits team regarding your personal payments.
Will my guest passes & loyalty gifts expiry date be extended?
Yes we will be extending these gifts once we open.
Will any unused PT by DD sessions for March be rolled over?
Yes your account will be updated once we open. PT pack expiry date will also be extended.
When will the club re-open?
We will provide further communication as soon as there is an update.
Whilst the club is closed we cannot allow you access to your private locker.
Last updated 4 May 2020, 13:30