How can we help you?

Badges & Awards is a Member App feature that recognises your consistency and commitment across your training journey.

You can earn digital badges for milestones across:

• Club visits
• Weekly attendance streaks
• Classes
• Personal training sessions
• Digital workouts
• Membership anniversaries

Every visit and session contributes towards your next milestone.

Badges are awarded automatically when you reach specific milestones in each category. There’s nothing you need to activate or track manually – progress is recorded through your normal activity and app usage.

You can view your badges in the Badges & Awards tab in the Member App, available from the Home and Profile page next to the ‘Your Activity’ section.

Tap the arrow next to ‘Recent Badges & Awards’ to view the full Badges & Awards page.

There are a few reasons why a visit may not immediately increase your count:

• Multiple door swipes within a 2-hour period count as one visit (for example, if you leave and re-enter shortly after).
• Occasionally, there may be a short delay in syncing activity to the app.

If you think your visit still hasn’t been recorded correctly, please contact us via the app so we can look into it for you.

There are two main reasons why your totals may appear lower than expected:

• Historical data limitations during app migration.
  When past visits, classes and personal training sessions were imported into the new app, some older records may not have transferred perfectly. If any sessions weren’t recorded correctly at the time, they may be missing from your initial count.
• Club visit data is counted from 04/03/2019 onwards.
  We began tracking from this date to ensure reliable and consistent swipe data.

This does not affect current or future tracking — all new activity is recorded as normal.

If you’d like help reviewing your activity history, please contact us via the app.

No. Each streak milestone badge can only be earned once. If your streak resets and you later reach the same milestone again, the badge will not be re-awarded and will continue to show the original date it was achieved. You can, however, continue working towards the next streak milestone badge.

Each badge is different, and some do come with associated rewards. Currently, rewards are available for the following badges:

• 52‑Week Streak Badge: Members who reach a 52‑week streak for the first time will receive a free NFF shake. Please note that repeat 52‑week streaks do not earn additional rewards.
• Anniversary Badge: Each year on their membership anniversary, members will receive a free shake. This replaces the previous birthday shake reward.

You can view any available badge rewards under ‘Member Rewards’ in the Profile section of the app.